![]() “We also depended on subject-matter experts spread across the organization, because they have intimate knowledge of the daily work, and in many ways, they know how this place runs best,” he says. About one hundred people were dedicated to the project, along with thirty to forty consultants to help with implementation. That work put a heavy drag on personnel resources, he adds. ![]() We all had to trust the other folks building their parts of this application.” “It’s impossible to have direct oversight on how everything relates to the revenue cycle. “The challenge is to let each group build its module,” Morgan says. Although the Epic platform is one integrated system, there are individual modules for finance, medical records, surgery, and nearly every other aspect of care delivered at Montage Health. “Because it was so far-reaching, we had hundreds of people working on the build,” he says. ![]() “After they are gone, our job is to appropriately charge, bill, and collect for the services they received.”Ī system-wide software installation is a monumental task. “The revenue cycle often represents the final touchpoint with the patient,” Morgan says. So, as the executive lead for Montage’s revenue cycle, he oversaw how Epic processed transactions and worked to make them as clean as possible for proper charging, billing, coding, and payment. “We took dozens of software systems out of the company and replaced them with one.” Matt Morgan, Montage Health Photo by Rick PharaohĪs head of finance, Morgan is not directly in charge of technology, but the new software system fully replaced all revenue cycle applications. “In today’s environment, the ability to have a system that doesn’t require massive amounts of interface maintenance is the standard in healthcare,” he says. But keeping these systems working together properly requires a lot of IT time and money. ![]() “We would always look for the best software for our various different needs, cobble them together as best we could, and hope for interoperability,” Morgan says. Previously, whenever a new healthcare product or service-such as a surgical or imaging system-was added, it came with its own software. “That has become the table stakes in our industry.” The company chose Epic as its provider, in part because it provides a “soup-to-nuts application,” says Matt Morgan, vice president of finance at Montage Health. To stay on the leading edge of this shift in the industry, the leadership at Montage Health, a regional health system located in Monterey, California, spent eighteen months implementing a new software suite across the organization. Learn more about giving to United Way here.Efficient and effective healthcare in this day and age is not just about skilled physicians and state-of-the-art CT scans it’s about software. Living united and working together with our essential partners, we improve the health and well-being of our community and make a greater impact on those we serve. Please join me in supporting this year’s effort by contributing as generously as you are able. These essential services will help reduce financial stress for families, improve their well-being, and bring more opportunities to our local economy. Your gift will help increase access to crucial services such as rental assistance, affordable child care, and free financial support programs, in addition to other qualified non-profit charities of your choice. Through our payroll deduction plan, Montage Health employees have an easy and a convenient way to make your contribution over a period of 12-months. United Way brings essential partners together to help families and individuals achieve financial stability and improve individual health outcomes.Įvery year, Montage Health takes part in our local United Way campaign. One way we accomplish this is to work with a trusted community leader, United Way Monterey County. Welcome and Thank you for Participating in the Montage Health Employee Giving Campaign! Campaign Dates: NovemDecemGoal: $165,000Īt Montage Health, we are committed to improving the health and well-being of our community.
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